FAQs

🟢 Product & Experience

Q1: What is AROC nicotine candy?

A: It is a premium smokeless alternative designed for modern adults. Beautifully packaged in a sleek metal sliding tin, it provides a steady 2MG kick while serving as a sophisticated everyday carry (EDC) essential.

Q2: What shape are the candies, and how many come in a tin?

A: As clearly stated on our packaging, the product name is strictly nicotine candy. Once you slide open the metal lid, you will find that our candies are crafted in a perfectly circular (spherical) shape. This rounded design not only highlights our precision craftsmanship but also provides the smoothest, most comfortable experience. Each tin contains 20 pieces.

Q3: Can I use it indoors or in public spaces?

A: Absolutely, that is its biggest advantage. Our product is 100% smoke-free, ash-free, and vapor-free. Whether you are in a marathon meeting, a high-end restaurant, or on a long-haul flight, you can enjoy it anytime, anywhere. There is absolutely no secondhand smoke to bother those around you.

Q4: What flavors are currently available?

A: We currently offer two meticulously crafted flavors, perfectly paired with our cooling elements:

• Classic Mint: Delivers a sharp, long-lasting icy kick that instantly awakens your focus.

• Lemon Ice: A refreshing burst of citrus perfectly balanced with a crisp, icy finish.

Q5: Will it leave a smell on my clothes or cause yellow teeth?

A: Not at all. The biggest frustration with traditional alternatives is lingering odors and stubborn stains. Our zero-residue formula ensures your breath stays incredibly fresh and leaves absolutely no stains on your teeth, fingers, or clothing, allowing you to stay perfectly confident in close-contact social situations.

Q6: How strong is the 2MG sensation?

A: 2MG is the optimal golden ratio. It is strong enough to quickly relieve cravings and take the edge off, yet balanced enough to provide a smooth, steady state of clarity and focus without being overwhelming.

📦 Orders & Shipping

Q1: How long does it take to process my order?

A: We know you can't wait to receive your tin. All orders placed on business days are packed and handed over to our logistics partners within 24 hours. (Orders placed on weekends or public holidays will be prioritized on the next business day).

Q2: What is the estimated delivery time?

A: Delivery times depend on your location:

• West Malaysia: Typically 1-3 working days.

• East Malaysia: Typically 3-5 working days. (Once your order ships, you will receive a confirmation email with an active tracking number so you can monitor your delivery.)

Q3: Are there any special requirements for receiving the delivery?

A: Yes. Due to the nature of our product, purchase and receipt are strictly limited to adults of legal age. Upon delivery, the courier may require a signature and request to see a valid government-issued ID for age verification. We do not sell or deliver packages to minors under any circumstances.